Privacy Policy

1. Information we collect

Information you provide: name, email address, phone number, company name, and any details you submit through our forms, trial signups, demo bookings, estimates, or messages to us.

Usage information: pages visited, actions taken in our demo and trial environments, device and browser information, IP address, and similar analytics data.

Communications: the contents of emails, text messages, and chat conversations you exchange with us, including conversations with our automated assistants.

2. How we use your information

• To provide, operate, and improve the Services, including demos, trials, and estimates;
• To respond to your inquiries and provide customer support;
• To send you information you request, including by email and — with your consent — by text message (SMS);
• To send service notifications related to your trial, demo, or account;
• To analyze usage and improve our website, software, and offers;
• To comply with legal obligations and enforce our Terms of Service.

3. Text messaging (SMS)

When you provide your phone number and agree to receive text messages from FHM Turf — for example, by checking the SMS consent box on one of our forms — we may send you text messages related to your inquiry, demo, trial, estimates, appointment reminders, customer care, and service updates. We do not use text messaging for marketing or promotional offers.

4. How we share information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the Services (such as hosting, communications, CRM, analytics, and payment providers), bound to use your information only on our behalf;
• Legal authorities when required by law, court order, or to protect our rights, users, or the public;
• A successor business in connection with a merger, acquisition, or sale of assets, subject to this policy.

For clarity, and as stated above: text messaging originator opt-in data and consent are never shared with or sold to third parties, and mobile information is never shared with third parties or affiliates for their marketing or promotional purposes.

5. Cookies and analytics

We use cookies and similar technologies to keep the Services working, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may limit some features.

6. Data retention and security

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We use commercially reasonable administrative, technical, and physical safeguards to protect your information; no method of transmission or storage is 100% secure.

7. Your choices

Text messages: reply STOP to any message to opt out at any time; Email: use the unsubscribe link in any marketing email, or email us; Access, correction, deletion: email info@fhmturf.com and we will honor applicable requests regarding your personal information.

8. Children

The Services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. The "Effective date" above shows when it was last revised. Material changes will be posted on this page.

10. Contact us

Fortune House Media LLC d/b/a FHM Turf · Email: info@fhmturf.com · Website: fhmturf.com